Are you considering hiring Delta BPO Solutions’ BPO services in India? Well, that’s a great business move! To ensure that you are getting the most out of your investment, you should ensure that the BPO consultant you are services from will make a good solutions partner. The items highlighted below should be on your outsourcing checklist.
The solutions partner should be a perfect fit for your business regarding specific applications and enterprise-level technology related to your program. Delta BPO Solutions uses the latest technology and applications that enables it to tailor its services to each client.
b) Language and culture fit
Language is just as important as culture when looking to hire a BPO consultant. The team assigned to your account should be able to communicate professionally and effectively.So, when you are looking for a call center, search for one with professional agents who possess a strong cultural connection, have a minimal accent, and are easy to understand.Connecting with the prospect or customer within the first 10–30 seconds is critical to achieving success. This is why removing any cultural or language barriers between customer and agent is necessary.
c) Business culture
A great contact center partner needs to demonstrate a very strong corporate culture with the focus on employee engagement which offers professional and personal growth. Are the agents motivated, happy, and enthused or are they somber? And what level of energy do you actually pick up? Are TLs engaging with agents moving around the floor, listening to calla, and offering help? Is there good floor support? Motivate and happy employees result in a very committed team that provides a better general customer experience.
d) Services offered
What BPO services does the prospective solutions partner offer? Are they specialized in one specific type of BPO service? Are they omni channel, or multichannel (web chat, email, voice, IVR, etc.) Do they offer outbound sales and inbound sales service? Some contact centers in India are more well-versed in specific industries and processes than others. Therefore, you should inquire from your prospective partner if they have the related experience. Nothing brings peace of mind like knowing that your business in actually in good hands. Delta BPO Solutions is well equipped for, and highly experienced in such services as inbound BPO services, Gmail ID creation services, E-Commerce inbound projects, UK lifestyle survey, online form filling services, data verification projects, mortgage documents, data entry projects, and US consumer survey services.
e) Quality and price
While price should be a consideration when searching for a BPO consultant or services, you should also focus on the quality of service that the company offers. In other words, search for a partner that charges considerable prices for its services and doesn’t compromise of the quality of those services.
Do you want to onshore, offshore, or nearshore? As India reaches maturity as a country, near shoring is rapidly growing as a very popular option because of flight times, time zone difference, and cultural awareness.